Global BPO that helps you scale beyond borders.
Execute with precision.
Axis-Apex runs your sales, lead generation, customer support and back-office processes with trained teams that work inside your tools and follow your SOPs, so you can grow without the cost of hiring in-house.
What you get with Axis-Apex
- Trained, business-ready agents
- Work inside your CRM, helpdesk & SOPs
- Voice, chat, email & WhatsApp coverage
- Flexible, extended & 24/7 hours
- Free pilot before you commit
Outsourced processes, run end to end
From the first touchpoint to back-office reporting, choose one process or combine several.
B2B & B2C Lead Generation
Target-account prospecting, contact enrichment and multi-channel outreach across email, LinkedIn and phone.
Appointment Setting
Qualified meetings booked straight onto your sales team’s calendar, with notes logged in your CRM.
Inbound & Outbound Sales
Telesales, inbound deal closing, cart-abandonment recovery, upsell, cross-sell and renewal campaigns.
Omnichannel Customer Support
Voice, live chat, email, WhatsApp, SMS and social, with extended-hours and round-the-clock options.
Help Desk & Technical Support
Tier-1 troubleshooting, ticket triage and escalation to your team, inside your helpdesk tool.
Back Office & MIS Reporting
Daily and weekly MIS reports, data entry, billing and payroll reconciliation, and operational checks.
Collections & Payment Reminders
Courteous early-stage reminders, payment-plan follow-ups and account resolution to your guidelines.
Data Processing & Verification
Document and KYC checks, database cleansing and high-volume data processing.
Built for growing businesses
We serve growing businesses worldwide, across North America, the UK and Europe, the Middle East, APAC and India. Our team learns your industry and your customers.
E-commerce & D2C
Technology & SaaS
Banking & Fintech
Real Estate & PropTech
Healthcare
EdTech & Education
Insurance
Logistics & Supply Chain
Telecommunications
Travel & Hospitality
Discovery → Pilot → Scale
A simple, low-risk path from first conversation to a fully running process.
Discovery call
A 15-minute call to understand your goals, current process, tools and volumes. We'll tell you plainly whether we're a good fit.
Free pilot
We train a small team on your SOPs, plug into your tools and run a scoped pilot with agreed success measures.
Scale
Happy with the results? We add capacity and coverage hours and keep you updated with regular reporting and reviews.
We don't just supply staff, we deliver results
We train our teams to step into your workflows and handle them as if the business were their own.
Trained, business-ready teams
Agents are trained in communication, CRM tools and your industry before they speak to your customers.
Your tools, your SOPs
We work inside your CRM, helpdesk and telephony (Salesforce, Zendesk, HubSpot, Jira, Excel) and follow your scripts and playbooks.
Flexible, extended hours
Shifts aligned to your time zone, whether that’s the US, UK and Europe, the Middle East, APAC or India, with extended hours and 24/7 coverage when you need it.
Cost-efficient vs. in-house
Skip the recruiting, training and management overhead of building a team from scratch.
Start small, scale fast
Prove results with a free pilot, then add capacity as volumes grow.
English & Hindi
Teams that serve your customers worldwide in English, with Hindi also available.
Work with us the way that suits you
Pricing depends on the process, volume and coverage, and we quote it after the discovery call.
Free Pilot
Try a single process at low risk before committing.
- Scoped process & agreed metrics
- Trained on your SOPs
- Clear go / no-go review
Dedicated Team
Full-time agents assigned only to your business.
- Team that knows your brand
- Fixed shifts & coverage
- Team lead & regular reporting
Shared / Flexible
Capacity that flexes with your volumes, campaigns or overflow.
- Overflow & after-hours support
- Campaign-based outreach
- Scale up or down as needed
Frequently asked questions
What does the free pilot include?
A short, scoped trial on one process, such as lead qualification or a support queue, so you can judge quality before you commit. We agree the scope, success measures and duration on the discovery call.
Do you work in our tools?
Yes. Our team logs into your CRM, helpdesk and communication tools and follows your SOPs, scripts and escalation paths. You keep ownership of all data and accounts.
Which hours can you cover?
Business hours in your time zone (North America, UK and Europe, Middle East, APAC or India), extended hours, weekends or round-the-clock, depending on what the process needs.
Which languages do you support?
English and Hindi. Tell us about other language needs on the call.
How is pricing structured?
It depends on the engagement model, the process and the coverage hours. We share a clear proposal after the discovery call, with no hidden fees.
How do you handle data security?
Access is limited to the people working on your process, and we follow your security policies and access controls. We’re happy to sign an NDA before onboarding.
How quickly can we start?
After the discovery call we agree the pilot scope, get access to your tools and train the team on your process. Timelines depend on how complex the process is.
Let's talk about your process
Book a 15-minute discovery call or ask about a free pilot. Tell us what you'd like to outsource and we'll get back to you.
- 📞 Phone / WhatsApp: +91 89203 57741 · Chat on WhatsApp
- ✉️ ops@axis-apex.com
- 📍 A 407 Crystal Plaza, Opp. Infiniti Mall, Andheri West, Mumbai, Maharashtra 400053
- 🌍 Serving clients worldwide from our Mumbai delivery centre
- 🕘 Languages: English & Hindi